Payment methods and return / exchange policy from the Chicy app

The CHICY application seeks to provide a wide range of secure payment methods that contribute to increasing the convenience of users in addition to a full explanation and methods of return for products within a clear policy with complete transparency without any manipulation

Payment methods available through the Chicy app:
The payment methods for the Chicy application vary to suit most buyers by making payment available through the following secure means:

• Cash On Delivery (currently stopped) in the Chicy app
• Pay by credit cards in the Chicy app
• Pay by mada cards on the Chicy app
• Pay by Paypal in the Chicy app

Return policy via Chicy app:
The Chicy app provides a return and refund service within only 14 days from the date of receiving your purchases
Steps and method to retrieve products through the Chicy app:

1. Log in to your account on the Chicy app
2. Submit a return request in the Chicy app
   • Buyers must submit a return request via the Chicy app by clicking on My Orders and then entering Return
   • The return request must be submitted within a maximum period of 14 days from the date of receiving the shipment
3. The Chicy app, through the customer service department, reviews the refund request
4. After sending the approval to retrieve purchases from the Chicy app, you must communicate directly with the shipping service provider
5. All information received from the shipping company must be filled out with a copy of the shipping voucher within a maximum period of 7 days from the date of receiving approval to return purchases from the Chicy application to avoid refusing to receive the products

How to redeem money from the Chicy app:
After the product is approved for refund and received from the customer service team in the Chicy application, the parcel will be verified and accordingly the Chicy application will return 70% of the value of the product in the manner in which it was purchased

Basic information for a successful retrieval from the Chicy app:

• Products that cannot be refunded via the Chicy app
  • Main categories of clothing and fashion products from the Chicy app: includes multiple products such as beauty supplies, lingerie, lingerie, swimwear and other products that cannot be refunded
  • Used products: The Chicy app does not accept returns for any products that have been used or worn
  • Digital Products: The Chicy app refuses to exchange or return any digital products that have been opened
  • Electronics: Chicy app agrees to retrieve electronic products that are in good condition with packaging and packing labels in an unused condition and does not affect resale.
• In the case of the product return approval, the buyer must pay the shipping cost to return the product, since if the products are sent and the shipping cost is not paid, the Chicy application will not receive the products and the return process will be canceled
• The additional cost of the payment service on receipt from the Chicy app is not refundable
• The Chicy app returns 70% of the value of purchases, as 30% are shipping fees and various administrative expenses

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