Return and exchange policy from Sivvi Jordan in addition to methods of canceling orders and refunding money

Because we realize that the diversity and quality of services is one of the reasons for the success of repeating online purchases, which positively affects the rise and spread of sites. All online shoppers are aware of the range of services provided by SIVVI in Jordan and today our article will be devoted to discussing the following points:
Return and exchange policy from Sivvi in ​​Jordan
How to return products to the Sivvi site in Jordan
How to get money back from Sivvi in ​​Jordan
How to cancel orders from the Sivvi site in Jordan

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What is the return and exchange policy from Sivvi Jordan?

Have you ever felt hesitant when shopping for a product online? Is it because you are afraid of the product itself? Or from the return policy of the shopping site and the accompanying high costs?

You may be right, as we do not have the possibility to try the product or verify its materials when shopping online, despite the availability of all product details within the shopping sites. However, this is not enough to ensure its quality and suitability, and the problem increases in some sites due to the lack of return or replacement service, or because of the costly return fees. Therefore, you will not find any difficulties when shopping online from SIVVI in Jordan when you take into account the following steps and notes:

• SIVVI in Jordan offers the possibility to take advantage of the FREE return service in Jordan
• Sivvi Jordan requires that the products be returned within 15 days from the date of delivery / receipt.
• Sivvi Jordan requires that all products be returned in their original packaging with all accessories and original stickers in addition to any gifts or free products
• Sivvi Jordan imposes conditions on products that can be returned or exchanged, as it is prohibited to return related products that may affect the health and safety of other shoppers such as underwear, cosmetics, hosiery, dangerous materials, contact lenses, earrings, tattoos, swimwear and products household.
• Sivvi Jordan will return the refunds to the site’s wallet or via credit card within a maximum of 14 days.
• If you encounter any problem with the return process, immediately contact the customer service team in Jordan, which will learn how to contact them by CLICKING HERE.

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What are the steps for returning products to Sivvi Jordan?

We previously mentioned to you the most important conditions that must be met when making any retrieval process from the SIVVI website, and we will now review the correct way to return the products to the SIVVI website in Jordan as follows:

• Log in to your account on the SIVVI website.
• Log in to the "My Account" menu on the SIVVI website.
• Click on “Return” then go to “Submit Order”
• Choose the reason for the return from the list of reasons for returning to the SIVVI website.
• Choose the appropriate place to deliver the product, then press "Send"

What are the steps that I must follow to retrieve the value of purchases from Sivvi Jordan?

When you return the products or cancel the purchase from the SIVVI website, you will receive all the money returned via the payment card that you used in the online purchase. As the method of return and the time required may differ depending on the type of card and the item, but it does not need more than 14 days to reach your account. Today we will explain the most important steps and information that you need to have a successful recovery process as in the following steps:

• You must first complete the steps to return the products to the Sivvi site in Jordan.
• Sivvi site in Jordan needs 2 working days to receive the products.
• Sivvi needs eight days to verify products in Saudi Arabia and two days to verify products in the UAE.
• As soon as the previous step is completed, the SIVVI website will transfer the amount due to your bank account within a period not exceeding 14 days. If you choose the payment upon receipt service, you must contact SIVVI customer service Jordan
• Sivvi site in Jordan will return all amounts, including shipping fees, in the event that the product is damaged or wrong.
• It should be noted that if you choose to transfer the refunded amount to your balance on the site, Sivvi Jordan provides the service of transferring it back to your bank account or payment card within 6 months from the date of purchase.

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How to cancel an order from SIVVI Jordan?

There are several ways through which you can cancel your order from SIVVI for any reason. The site is obligated to return the full amount to your balance on the site or to credit cards by adopting one of the following methods:
1. Cancellation of orders through your account on the SIVVI website in Jordan
2. Cancellation of orders through the text message link from the SIVVI website in Jordan
3. Cancellation of orders by contacting SIVVI customer service in Jordan

What is the method of canceling orders through Sivvi Jordan?

This is one of the simplest ways to cancel orders, as you must follow the following steps:

• Login to your account on the Sivvi site.
• Click on "My Account".
• Then on "My Orders".
• Choose the product you want to cancel, click on the cancel option.

What is the method of canceling orders through the link of the confirmation message on Sivvi Jordan?

As we mentioned earlier, SIVVI will send a text upon completion of the application, including a link through which it is possible to modify or cancel orders when clicking on it.

What is the method of canceling orders by contacting the SIVVI customer service in Jordan?

You can cancel your order by contacting the Sivvi customer service team in Jordan via e-mail or phone call. You can find out how to communicate with the Sivvi customer service team by CLICKING HERE.

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